Below are our most frequently asked questions about Ribena, if you still have a question, fill in the form on our Support page to get in contact with us.
We’re currently reviewing our website shop to ensure it delivers for fans of Ribena. While we do this work, we're temporarily closing the store.
We are sorry if this is inconvenient.
While we aren’t able to share a relaunch date, the good news is you're still able to order your favourite Ribena drinks online.
Either head to our Amazon store or find your favourite drinks through your go-to supermarket website. Of course, our range remains available throughout all good supermarkets, high-street convenience stores and your local, independent retailer.
Thank you for your patience and being a loyal customer.
Absolutely. You can return an order within 30 days of receiving it and we’ll happily exchange it for something else or refund your account. Click here for more info on how to return an item to us.
If you realise you’ve made a mistake after placing an order with us, make sure you call us on 0800 085 5229 between 10am and 4pm Monday to Friday. We try to get our drinks out to customers as quickly as possible so we’re quick to process orders placed on the website, so the sooner you get in touch the better.
Delivery costs £3.95, and is free for orders of £30 or more.
Orders placed before 1pm will generally be delivered between 1 – 2 working days later. It can sometimes take a little longer, depending on the size of your order and stock availability.
You can track your order by visiting the DPD website and entering the tracking code that can be found on the email confirmation we sent you when we your order was dispatched.
Our courier partners DPD will text you in advance to let you know what time your order will be delivered. You’ll have the option to ask them to leave it in a safe place, with a neighbour or deliver on a different day.
The Ribena website only ships to addresses in the UK. We do not offer international delivery.
If you notice a fault with your order, you can return it us and we’ll happily provide a replacement or offer a full refund. Visit our returns page now for full details. Alternatively, call our Consumer Care team on 0800 085 5229 between 10am and 4pm Monday to Friday and we’ll be happy to help.
We want to sort out any issues with incorrect items straightaway. Please contact our Consumer Care team on 0800 085 5229 between 10am and 4pm Monday to Friday with your order number.
Please note that DPD may deliver one parcel on one day and another one on the following day. If you’re certain an item is missing, please contact our Consumer Care team on 0800 085 5229 between 10am and 4pm Monday to Friday with the order number and the missing item details. We will resolve the issue for you as quickly as we can.
Click the “Forgotten your password” link on the Login page, and we’ll email you a replacement password right away.
Our expert team are on hand and ready to take your calls. You can reach us on 0800 085 5229 between 10am and 4pm Monday to Friday and we’ll help you out as much as we can.
Ribena was invented in Long Ashton by Dr Vernon Charley, at H.W. Carter & Co, which manufactured a wide variety of products. The Ribena brand name was first used in 1938 and comes from the Latin name for blackcurrant: ‘Ribes Negrum’.
The blackcurrant syrup, that was first developed, contained Vitamin C and was first sold to hospitals and maternity homes. During the war, the firm was responsible for practically all the blackcurrant syrup produced for free distribution to children by the Ministry of Food. This was followed in 1941 by the commercial development of rosehip syrup. In 1944, the Ministry of Food allowed the firm to revert to the sale of Ribena under its own name, and very rapid developments then took place, especially in the expansion of the contract system of growing blackcurrants for processing.
After the war the decision to build a new factory was inevitable due to bomb damage to the Bristol factory and increased demand for Ribena. A site at Coleford in the Forest of Dean was eventually chosen. Building work commenced in the spring of 1946. In the autumn of 1947, the new factory went into limited production and Ribena continues to be produced on this site to this day. In 1955 the business was acquired by Beecham Foods Limited, part of the Beecham Group of companies, which later went on to become part of GlaxoSmithKline. In January 2014, Suntory Beverage & Food GB&I was formed as Lucozade Ribena Suntory Limited, which owns the Ribena brand to this day.
The drink has seen many changes since its days as a war-time tonic. It was the first major brand to be available in ready-to-drink cartons in 1982 and innovations including sparkling and ‘no added sugar’ versions have catered for the public’s developing taste buds ever since.
All our drinks are suitable for vegetarian and vegan diets. We do not use any animal derived ingredients in our drinks and during the manufacturing process.
We do not use any ingredients which contain gluten in our Ribena drinks.
Ribena is safe to drink during pregnancy, however we suggest that you discuss with a healthcare professional if you have further concerns over diet during pregnancy.
We’re unable to give medical advice and we advise consumers to check with their healthcare professional.
Ribena does not have artificial colours added to it.
We do not add alcohol to our drinks as an ingredient, but there may be very low levels in our drinks as alcohol is present in some of the flavourings used in our drinks. Alcohol is defined as ethyl alcohol or ethanol. We are advised by International Trade Federations that drinks cannot be claimed to be alcohol free as natural fruit flavours and fruit juices may contain naturally occurring alcohol.
Ribena comes in a large range of flavours. Here’s our range in our shop.
Ribena Concentrate is sold as a concentrated squash. You’ll need to add water to it to enjoy it and that’s what we mean when we say to dilute 1 part (50ml) of concentrate to 4 parts (200ml) water. If giving the drink to a toddler, please add extra water.
The Recommended Daily allowance (RDA) for Vitamin C is set at 80mg per day. Each serving of Ribena (excluding Ribena Sparkling) provides at least 80mg of Vitamin C, providing 100% of your RDA for Vitamin C. The serve size does vary by pack size, so please check the back of pack for further information.
Ribena is suitable for consumption by all healthy adults as part of a varied and well-balanced diet and lifestyle, unless contra-indicated or otherwise recommended by a health care professional. Ribena should not, however, be used to replace other foods in the diet such as fruit and vegetables, starchy carbohydrates, meat and fish and milk and dairy foods which have a broader nutritional value and contribute to overall health and wellbeing.
We remain committed to helping our consumers live healthier lives by improving and innovating with our drinks.
As part of this commitment all Ribena drinks have 4.5g of sugar or less per 100ml and below and we have replaced the sugar with approved sweeteners.
Please check the nutritional information for further details.
We’re keen to understand more. Please give us a call on 0800 085 5229 between 10am and 4pm Monday to Friday or complete our contact us form.
Yes, our bottles are 100% recyclable. So, remember to recycle them and help turn our bottles back into bottles.