FAQ's

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Can I return a product I ordered from the Ribena website for an exchange or refund?

Absolutely. You can return an order within 30 days of receiving it and we’ll happily exchange it for something else or refund your account. Click here for more info on how to return an item to us.

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How do I cancel my order?

If you realize you’ve made a mistake after placing an order with us, make sure you call us as quickly as you can on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile). We’re really quick at processing all orders placed on the Ribena website, so the sooner you get in touch the better.

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How much will I be charged for postage and packaging?

Delivery costs £3.95, and is free for orders £30 or more.

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How long will it take for you to send me my order?

Orders placed before 1pm will generally be delivered between 1 – 2 working days later. It can sometimes take a little longer, depending on the size of your order and stock availability.

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I’ve ordered something but it hasn’t arrived yet. Where is it?

You can track your order by visiting the DPD website and entering the tracking code that can be found on the email confirmation we sent you when we your order was dispatched.

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I won’t be in when my order is due to be shipped. What can I do?

Our courier partners DPD will text you in advance to let you know what time your order will be delivered. You’ll have the option to ask them to leave it with a neighbour or deliver on a different day.

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What countries do you ship to?

Currently, the Ribena website only ships to addresses in the UK and Northern Ireland. Our international service will be launching soon – stay tuned.

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What do I do if I receive a faulty or damaged product?

If you notice a fault with your order, you can return it us and we’ll happily provide a replacement or offer a full refund. Visit our returns page now for full details. Alternatively, call our Consumer Care team on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile) and we’ll be happy to help.

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I have an incorrect item in my order, what do I do?

We want to sort out any issues with incorrect items straightaway. Please contact our Consumer Care team on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile) with the order number and the incorrect item's name and number. We'll get back to you within 24 hours and send you a replacement item as quickly as we can.

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I'm missing an item from my order, what do I do?

Sometimes we send items in separate parcels, so please check your emails to see if any of your items will be arriving separately. If you’re certain an item is missing, please contact our Consumer Care team on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile) with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

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I’ve forgotten my password. How can I log in to my account?

Click the “Forgotten your password” link on the Login page, and we’ll email you a replacement password right away.

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Are Ribena products suitable for vegetarians and vegans?

All our products are suitable for vegetarian and vegan diets. We do not use any animal derived ingredients in our products and during the manufacturing process.

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Can I drink Ribena products during pregnancy?

Ribena is safe to drink during pregnancy, however we suggest that you discuss with a healthcare professional if you have further concerns over diet during pregnancy.

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Are Ribena products suitable for diabetics?

We’re unable to give medical advice and we advise consumers to check with their medical professional.

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I have a question about an Ribena product. Who should I contact?

Our expert team are on hand and ready to take your calls any time between 9am and 5pm Monday to Friday. If you have any questions on our products or services, simply email us or call Consumer Care on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile) and we’ll help you out as much as we can.

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How do I cancel my order?

If you realize you’ve made a mistake after placing an order with us, make sure you call us as quickly as you can on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile). We’re really quick at processing all orders placed on the Ribena website, so the sooner you get in touch the better.

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Have you changed the recipe of Ribena drinks?


Yes. In November 2016, we announced through the media and on www.lrsuntory.com that we were reducing sugar across our portfolio. The new recipe Ribena drinks were introduced in February 2018. We’re letting people know about the new recipe by changing the ingredients and nutritional information on the back of the bottle/carton, as well as on the Ribena website.

Watch this video to find out more about the change.

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Where does the name Ribena come from?

The name Ribena comes from the Latin for blackcurrants – “Ribes Negrum”.

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When was Ribena first launched?

The Ribena brand name was first used in 1938.

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What is the history of Ribena?

Ribena was invented in Long Aston by Dr Vernon Charley, at H.W. Carter & Co, which manufactured a wide variety of solid and liquid foodstuffs. The blackcurrant syrup produced remained naturally high in vitamin C and this was sold on a specific nutritional basis through hospitals and maternity homes. The Ribena brand name was first used in 1938, and comes from the Latin name for blackcurrant: ‘Ribes Negrum’. 

During the war, the firm was responsible for practically all the quantities of blackcurrant syrup (based on the Ribena product) produced for free distribution to children by the Ministry of Food. This was followed in 1941 by the commercial development of a high Vitamin C rosehip syrup for which the original process had again been provided by the Long Ashton workers. In 1944, the Ministry of Food allowed the firm to revert to the sale of Ribena under its own name, and very rapid developments then took place, especially in the expansion of the contract system of growing blackcurrants for processing. 

After the war the decision to build a new factory was inevitable due to bomb damage to the Bristol factory and increased demand for Ribena. Again Carter's found themselves an instrument of Government policy as the new factory had to fit in with official plans for the location of industry. A site at Coleford in the Forest of Dean was eventually chosen. Building work commenced in the spring of 1946. In the autumn of 1947 the new factory went into limited production and Ribena continues to be produced on this site to this day. In 1955 the business was acquired by Beecham Foods Limited, part of the Beecham Group of companies, which later went on to become part of GlaxoSmithKline. 

The drink has seen many changes since the days of a war-time tonic. It was the first major brand to be available in ready-to-drink cartons in 1982, and extensions including sparkling and ‘no added sugar’ versions have catered for the public’s ever-developing taste buds.

In January 2014, Ribena was sold to Lucozade Ribena Suntory Limited.

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Does Ribena only come in blackcurrant flavour?

Ribena comes in a large range of flavours. Please visit our website www.ribena.co.uk for up-to-date information on our product portfolio.

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Does Ribena have artificial colours added to it?

Ribena does not have artificial colours added to it.

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Does Ribena contain any alcohol?

We do not add alcohol to our products as an ingredient, but there may be very low levels present in our products as alcohol is present as part of some of the flavourings used in our products. Alcohol is defined as ethyl alcohol or ethanol.  We are advised by International Trade Federations that products cannot be claimed to be alcohol free as natural fruit flavours and fruit juices may contain naturally occurring alcohol.

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What are anthocyanins and why are they used?

Anthocyanins are a food colour sourced from red grape skins and are used to give consistent colour to our products. Blackcurrant Juice varies in colour naturally, so the addition of anthocyanins provides a consistent colour to the product every time you buy it.

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What does dilution mean and how much concentrate should I use?

Dilution or Dilute means to add water, to water down or dilute a more concentrated liquid to a more dilute one. Ribena Concentrates are sold as a concentrated squash, which is diluted by the consumer at the point of use at home by the consumer. On pack we recommend that the concentrate is diluted 1 part (50ml) concentrate to 4 parts (200ml) water.

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Does Ribena count as one of your five a day?

We do not make any claim that Ribena can count as one of your five a day.  Ribena drinks do not count as one of your five a day no matter how much you consume. Ribena should not be used to replace other nutrients in the diet such as fruit and vegetables which have a broader nutritional value. For more information on what does and doesn’t count as part of your five a day, please visit http://www.nhs.uk/LiveWell/5ADAY

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What is the RDA for Vitamin C and is Ribena a safe source?

The Recommended Daily allowance (RDA) for Vitamin C is set at 80mg per day. Each serving of Ribena provides at least 80mg of Vitamin C, providing 100% of your RDA for Vitamin C. The serve size does vary with pack size, so please check the back of pack for the serve size on the pack that you have.

Ribena is suitable for consumption by all healthy adults as part of a varied and well-balanced diet and lifestyle, unless contra-indicated or otherwise recommended by a health care professional. Ribena should not, however, be used to replace other foods in the diet such as fruit and vegetables, starchy carbohydrates, meat and fish and milk and dairy foods which have a broader nutritional value and contribute to overall health and wellbeing.

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How much Ribena can I drink during the day?

Ribena is suitable for consumption by all healthy adults as part of a varied and well-balanced diet and lifestyle, unless contra-indicated or otherwise recommended by a health care professional. Ribena should not, however, be used to replace other foods in the diet such as fruit and vegetables, starchy carbohydrates, meat and fish and milk and dairy foods which have a broader nutritional value and contribute to overall health and wellbeing.

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Does Ribena contain any gluten?

We do not use any ingredients which contain gluten in our Ribena products.

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Is Ribena suitable for vegetarians?

All our Ribena products are suitable for vegetarians.

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What are the health benefits of Vitamin C?

Vitamin C has a number of health benefits.  It helps with the normal function of the immune system, supports normal healthy bones AND protects cells from oxidative stress.

Vitamin C also increases non-haem iron absorption and contributes to the normal functions of the nervous and immune systems.   

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Have you changed the recipe of Ribena drinks?

Yes. In November 2016, we announced through the media and on www.lrsuntory.com that we were reducing sugar across our portfolio.  The new recipe Ribena drinks were introduced in February 2018. We’re letting people know about the new recipe by changing the ingredients and nutritional information on the back of the bottle/carton, as well as on the Ribena website.

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Why does Ribena now contain sweeteners?

As part of our health and wellbeing programme, all Ribena drinks are under 5g of sugar per 100ml. We have replaced the sugar with approved sweeteners. There is still plenty of real blackcurrants, Vitamin C and a ton of flavour! 

Please check the nutritional information for further details.

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My Ribena doesn’t taste the same since you reduced the sugar?

We tested the new recipe with Ribena loyalists who said it was like the Ribena they know and love! However, if you can let us know, we’re keen to understand more. Please give us a call on 0800 085 5229 or complete our contact us form.